Welcome to Saddle Gear Pro Sales’ FAQ page! As fellow equestrians, we understand you might have questions about our premium horse tack and rodeo gear. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
About Our Products
What types of equestrian products do you specialize in?
We specialize in high-quality horse tack and rodeo equipment including:
- Specialty saddles (Barrel Racing, Cutting, and more)
- Bits & accessories
- Breast collars and headstalls
- Protective gear (leg boots, fly sheets/masks)
- Ranch and competition ropes
- Horse therapy equipment
How do I choose the right saddle for my needs?
Our Barrel Racing Saddles are lightweight for speed events, while Cutting Saddles offer stability for precise movements. For general ranch work, consider our Around Saddles. Need help deciding? Email our rider-experts at [email protected] with details about your riding style and horse’s build.
Do you offer products for young or beginner riders?
Absolutely! We carry Kid Ropes and smaller-sized tack perfect for young riders. Our Halters & Leads section also includes training equipment ideal for beginners.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
While there’s no minimum to place an order, orders over $50 qualify for free shipping via EMS.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order ships, modifications aren’t possible.
Shipping & Delivery
Where do you ship?
We ship globally to most countries! Currently, we cannot ship to some remote areas in Asia. If you’re unsure about your location, contact us before ordering.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Pro Tip: Order early in the week to avoid weekend processing delays for time-sensitive needs!
How can I track my order?
You’ll receive a tracking number via email once your order ships. Our team monitors all shipments and will contact you if any unexpected delays occur.
Do I need to pay customs fees?
While we handle all customs documentation, any applicable duties or taxes in your country are the customer’s responsibility. These vary by location and are not included in your order total.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. To initiate a return, email [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days depending on your payment provider.
Contact & Support
How can I contact customer service?
Our rider-staffed support team is available via email at [email protected]. We typically respond within 24 hours, often faster during business hours (9am-5pm EST).
What’s your physical address?
Saddle Gear Pro Sales
4280 Bagwell Avenue
Detroit, MI 48201
United States
4280 Bagwell Avenue
Detroit, MI 48201
United States
From our family of riders to yours – thank you for choosing Saddle Gear Pro Sales! Ride on!