Howdy partners! At Saddle Gear Pro Sales, we’re committed to delivering premium horse tack to your stable as efficiently as we’d want it delivered to ours. Whether you’re outfitting for barrel racing, ranch work, or therapeutic riding, we stand behind our products like a cowboy stands in his stirrups.
Shipping Information
Order Processing
We saddle up quickly! All orders are processed within 1-2 business days (excluding weekends and holidays) from our Detroit warehouse.
Shipping Options
Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
Note: Some remote areas in Asia and other locations may experience longer delivery times or additional restrictions.
Our Return Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unused condition with tags attached and packaging intact – just like when they left our Detroit warehouse.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Bits & Accessories (due to hygiene considerations)
- Nosebands (for the same hygiene reasons)
- Custom or special order items (including personalized tack)
- Any used or damaged merchandise
Simple Return Process
- Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
- Wait for Approval – Our rider-staffed support team will respond within 1 business day with return instructions
- Package Securely – Use the original packaging if possible, including all tags and protective materials
- Ship Back – Send to our Detroit address using a trackable shipping method (return shipping is at customer’s expense)
- Receive Refund – Once we receive and inspect your return, we’ll process your refund within 3-5 business days
Exchange Process
Want to swap for a different size or style? Follow the same steps as above, but specify “Exchange” in your email and include the new item you’d prefer from our selection of saddles, tack, or rodeo equipment.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello Saddle Gear Pro Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange: [Product Name] – [Size/Color if applicable] – [Quantity]
Reason for return/exchange: [Please describe]
For exchanges, I would like to receive: [New Product Name] – [Size/Color if applicable] – [Quantity]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once your return is received and inspected (usually within 3-5 business days after we get it):
- Original Payment Method: Refunds will be processed to your original Visa, MasterCard, JCB, or PayPal account
- Timing: Allow 5-10 business days for the refund to appear in your account (depending on your financial institution)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
Return Shipping Address
Saddle Gear Pro Sales
Returns Department
4280 Bagwell Avenue
Detroit, MI 48201
United States
Pro Tip: We recommend using a trackable shipping service and purchasing shipping insurance for valuable tack items. We can’t guarantee we’ll receive your returned item otherwise.
From our stable to yours, we appreciate your business and are committed to making your Saddle Gear Pro experience as smooth as a well-oiled saddle. Ride on!
The Saddle Gear Pro Team
saddlegearpro.com